Jun 7, 2009
- Sulemana Braimah
To be able to get a good call center job, prospective contact center agents need to have the right qualities. Here are tips on the qualities and skills agents should have
Good Customer Care Skills
Understanding Individual Differences of Customers
Good Communication and Listening Skills
Language Abilities of Agents
12 dozen places to educate yourself for free by MARC
All education is self-education. Period. It doesn’t matter if you’re sitting in a college classroom or a coffee shop. We don’t learn anything we don’t want to learn.
|Yale University 3|
Note that some of the sources overlap between various subjects of education. Therefore, each has been placed under a specific subject based on the majority focus of the source’s content.
Science and Health
MIT OpenCourseWare – MIT OpenCourseWare is a free web-based publication of MIT course materials that reflects almost all the undergraduate and graduate subjects taught at MIT.
Tufts OpenCourseWare – Tufts OpenCourseWare is part of a new educational movement initiated by MIT that provides free access to course content for everyone online. Tufts’ course offerings demonstrate the University’s strength in the life sciences in addition to its multidisciplinary approach, international perspective and underlying ethic of service to its local, national and international communities.
LearningScience.org – A free open learning community for sharing newer and emerging tools to teach science.
MIT Sloan School of Management – MIT Sloan is a world-class business school long renowned for thought leadership and the ability to successfully partner theory and practice. This is a subsection of the larger MIT OpenCourseWare site.
History and World Culture
Notre Dame OpenCourseWare – Notre Dame OCW is a free and open educational resource for faculty, students, and self-learners throughout the world.
Wikiversity School of Social Sciences – Wikiversity is a Wikimedia Foundation project devoted to learning resources, learning projects, and research for use in all levels, types, and styles of education from pre-school to university, including professional training and informal learning.
Duke Law Center for the Public Domain – Duke University is counted amongst the best schools in the South. If you’re interested in law, Duke’s open courseware in that subject area can go a long way towards helping you learn more about the justice system.
Intute Law – Provides free access to high quality resources on the Internet. Each resource has been evaluated and categorised by subject specialists based at UK universities.
Computer Science and Engineering
VideoLectures.NET (Computer Science) – A free and open access educational video lectures repository. The lectures are given by distinguished scholars and scientists at the most important and prominent events like conferences, summer schools, workshops and science promotional events from many fields of Science.
Wikiversity School of Computer Science and Technology – Wikiversity is a Wikimedia Foundation project devoted to learning resources, learning projects, and research for use in all levels, types, and styles of education from pre-school to university, including professional training and informal learning.
Oxford University Mathematics OpenCourseWare – Various online mathematics classes provided free by Oxford University.
UMass Boston Mathematics – Various online mathematics classes provided free by UMass Boston.
English and Communications
Open Yale Courses (English) – Open Yale Courses provides lectures and other materials from selected Yale College courses to the public free of charge via the internet.
Writing Guidelines for Engineering and Science Students – These guidelines for engineering writing and scientific writing are designed to help students communicate their technical work.
Foreign and Sign Languages
BBC Languages – Teach yourself a new spoken language online.
American Sign Language Browser – Teach yourself sign language online.
Multiple Subjects and Miscellaneous
OpenLearn – The OpenLearn website gives free access to Open University course materials. Multiple subjects are covered.
Capilano University OpenCourseWare – The Capilano University OpenCourseWare site is a free and open educational resource for faculty, students, and self-learners throughout the world.
Educational Mainstream Broadcast Media
BBC Learning– Online learning, support, and advice. This site offers internal and offsite links to a vast amount of materials.
Biography– The site holds videos to past interviews and biographies on people in topics that range from Black history to women’s history.
American Memory– The Library of Congress provides extensive multimedia offerings on various topics through their American Memory Collection, including their outstanding Built in America project that showcases historical buildings through photographs.
Fathom– This archive, provided by Columbia University, offers access to the complete range of free content developed for Fathom by its member institutions. The archives include online learning resources including lectures, articles, interviews, exhibits and seminars.
Directories of Open Education
Google Scholar – Provides a simple way to broadly search for scholarly literature. From one place, you can search across many disciplines and sources: articles, theses, books, abstracts and court opinions, from academic publishers, professional societies, online repositories, universities and other web sites.
OpenCourseWare Consortium – This site provides a portal to search through hundreds of free courses or to add new courses you know about to the database.